📦 What are the delivery times?
Orders are shipped within 2 days, between Monday and Saturday . Once shipped, the delivery time varies depending on the method chosen:

• Standard delivery : 2 to 3 working days
• Delivery to a collection point : 2 to 3 working days

📌 Important : During certain periods of high demand (holidays, special events, collection launches), an additional manufacturing time of up to 15 days may be required before shipping.

✅ No surprises : If extended delivery times apply, the information will be clearly indicated before payment to allow you to anticipate receiving your order.

A tracking number will be provided to you upon shipment to track the progress of your package.

🔒 Security : To be sure and certain that you will receive your order, we ask carriers for a signature in exchange for the package.

🔄 Can I return or exchange my watch?
Yes, exchanges and returns are possible within 14 days of receiving your order.

• The product must be unworn, in perfect condition and in its original packaging .
• Returns are simple and can be made via our returns form.

💰 Are returns free?
Return costs are free for orders in metropolitan France . For returns from abroad, fees may apply.

📞 How to request a return or exchange?
Contact our customer service via the dedicated page . After validation, we will send you the instructions to return your item.

⏳ What is the warranty period for MÉU watches?
All our watches are guaranteed for 2 years against manufacturing defects. In the event of a problem, we will take care of the repair or replacement of your watch.

⚙️ What does the warranty cover?
The warranty covers:

• Faults related to the watch movement.
• Manufacturing defects on the dial, hands or case.

It does not cover :

• Normal wear and tear (scratches, aging of the bracelet, etc.).
• Damage caused by improper use (impact, improper immersion, unauthorized opening).

🛠️ My watch has a problem, what should I do?
If your watch has a defect under warranty, contact us with your proof of purchase and a description of the problem. Our team will guide you through the repair procedure.

💦 Are the watches waterproof?
TERRA DIVE200 models are water resistant to 200 meters , designed to withstand water when swimming and diving. To maintain water resistance, avoid opening the case or exposing the watch to sudden temperature changes.

🧼 How do I maintain my watch?
To ensure the longevity of your watch:

• Clean the case and bracelet regularly with a soft, dry cloth.
• Avoid prolonged exposure to magnetic fields, chemicals and extreme temperatures.

🔄 Can I easily change the strap?
Yes, all our straps are interchangeable and can be replaced in seconds without any specific tools.

💳 What payment methods are accepted?
Payments can be made by:

• Bank card (Visa, Mastercard, American Express)
• PayPal
• Payment in installments (if available)

🔒 Is the payment secure?
Yes, all transactions are secured with SSL encryption ensuring the confidentiality of your data.

📝 Can I modify or cancel my order after payment?
A modification or cancellation is possible as long as the order has not yet been shipped. Contact us quickly if necessary.

🎨 Where are MÉU watches made?
The brand is French and the watches are designed, crafted and assembled by hand in France, using sustainable materials.

🌱 How is MÉU committed to sustainability?
Each watch is designed with eco-friendly materials (nylon, vegan apple leather, 316L stainless steel). Additionally, each dial color represents a cause close to our hearts, and a portion of the profits is donated to charities. Of course, when you purchase a MÉU watch, you'll be kept informed of the actions taken thanks to your purchase.

📩 How to contact customer service?
Our team is available via our contact form . A response is provided within 24 to 48 hours .